Job Description
Rosenberger Tunisia in Enfidha is looking for a new colleague in IT On Site Network and Infrastructure Support.
Responsibilities
- Provide day to day on-site IT Operation support, including troubleshooting hardware and software issues
- Respond and fulfil users’ requests -mainly in the area of industrial machine- in a timely manner and ensure relevant OLA in place to meet end users SLA expectations
- Resolve IT Ops technical incidents (1st and 2nd level) in autonomy within your technical area
- Provides AD infrastructure server administration and troubleshooting including, but not limited to synchronization, FSMO roles, GPO, PKI infrastructure, Enterprise NTAuth store, user and computer authentication, DNS, DHCP, and Domain Controller (DC). Able to rebuild Windows Domains as required and deploy new DC’s
- knowledge of operating systems, such as Windows and Linux and ability to rebuild laptop desktop and/or workstation; create a kiosk station
- Installs, upgrades, maintains, and administers infrastructure software and hardware for Windows Server Operating System (OS), VMWare vSphere, Windows Workstation OS, third-party vendor desktop software (e.g., web-browsers, Adobe Acrobat)
- Utilizes management tools (Microsoft SCCM, WSUS, Intune) for patching Windows servers, Windows workstations, and applications; images Windows workstations using SCCM
- Work closely with other team members to gather and share technical knowledge and escalate to central team and/or 3rd party providers complex incidents requiring 3rd level support
Requirements and skills
- Computer science oriented education or tech background
- Tech-savvy, comfortable with modern office productivity tools
- Self-motivated with a career drive in industries digitalisations
- ITIL framework awareness ideally certified
- Familiar with ITSM tools and ideally ivanti usage experience
- TISAX and/or ISO27001 awareness – Implementer certification is welcome
Benefit and general information
- Rosenberger Tunisia. Sarl offers an encouraging work environment with significant career development potential
- Working hours per week: Administrative, 40 Hours
- Salary adapted to your experience with improvement perspective
- An immense growing Opportunity with potential Career advancement opportunities
- Onboarding training and day to day on job learning and development
- Working in an international environment and interacting with multicultural global teams