Job Description
Rosenberger Tunisia in Enfidha is looking for a new colleague in IT On Site Support - Deskside.
Responsibilities
- Provide day to day on-site IT Operation support, including troubleshooting hardware and software issues
- Respond and fulfil users’ requests in a timely manner and ensure relevant OLA in place to meet end users SLA expectations
- Resolve IT Ops technical incidents (1st and 2nd level) in autonomy within your technical area
- Work closely with other team members to gather and share technical knowledge and escalate to central team and/or 3rd party providers complex incidents requiring 3rd level support
- Install, configure, and maintain IT Systems, Applications, Networks, and peripherals
- Support local project delivery and ensure smooth rollout of global initiatives deployed locally
- Adhere to governance and security rules and reporting of any detected security threats
- Document technical processes, procedures, and suggest improvements
- Stay updated with the latest industry trends and technologies to enhance service operation delivery
- Adhere to internal ITIL Framework including service management, incident management, change management, Asset Management and demand handling
- Adhere to TISAX / ISO27001 security rules and support related auditing activities
- Adhere to internal HR policies, ethical conduct and HSE rules
Requirements and skills
- Computer science oriented education or tech background
- Tech-savvy, comfortable with modern office productivity tools
- Self-motivated with a career drive in industries digitalisations
- ITIL framework awareness ideally certified
- Mustering ITSM tools and ideally ivanti usage experience
- TISAX and/or ISO27001 awareness
- Proficiency in troubleshooting hardware, software, and network issues: ability to see a demo and apply it, or to follow a guideline
Benefit and general information
- Rosenberger Tunisia. Sarl offers an encouraging work environment with significant career development potential
- Working hours per week: Administrative, 40 Hours
- Salary adapted to your experience with improvement perspective
- An immense growing Opportunity with potential Career advancement opportunities
- Onboarding training and day to day on job learning and development
- Working in an international environment and interacting with multicultural global teams